Delivery and Returns
Your comfort matters to us. To ensure you enjoy a smooth and worry-free shopping experience, we have chosen clear and straightforward delivery and return policies tailored to your needs.
Delivery
We do everything possible to ensure your order arrives quickly and in perfect condition. Once your purchase is confirmed, our team carefully prepares your package and arranges shipment as soon as possible.
- Delivery fees : Fees are automatically calculated at checkout based on the weight and destination of your order. Delivery is free above a certain amount or as indicated on the product.
- Order tracking : Once shipped, you will receive a tracking number by email to follow your package until it is delivered.
- Estimated delivery times : Delivery usually takes 2 to 5 business days within France. For Belgium, Switzerland, and Luxembourg, please allow 3 to 6 business days on average.
Returns
Your satisfaction is our priority. If for any reason an item does not suit you, you are entitled to a right of withdrawal in accordance with regulations.
- Timeframe : You have 14 days after receipt to return your item, provided it is new, unused, and in its original packaging with all labels.
- Return costs : Return costs are borne by the customer, except in the case of a defective product or an error on our part.
- How to return an item : Simply fill in our online contact form, specifying your order number and the reason for the return. Our team will guide you through the process.
- Refund or exchange : Once the returned product is received and checked, we will issue a full refund or an exchange, depending on your preference.
At Barbecue Shop, we are committed to offering you a clear and secure online shopping experience. For any questions about delivery or returns, contact us via our online form.
Thank you for trusting Barbecue Shop.